The Caring Connection - Aides Role in Conflict Resolution
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Details
September 9, 2010
Audio Conference
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Description
Untitled
Teleconference Series for Homecare Aides: The Caring Connection
The teleconference series exclusively for homecare and hospice aides has been scheduled to continue through 2010. Each teleconference is scheduled from 3-4 p.m., the second or third Thursday of each month. Cost per agency/per phone line is just $100 for PHA members and $160 for non-members.
Each teleconference will include a powerpoint, post-questions and a free drawing for prizes. Conducted by registered nurses, the topics are varied and provide agencies with effective training at a reasonable cost. Plus, aides will have the opportunity to discuss issues with other aides across the country.
Conference Registration
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Description |
| In-Home Aides: Role in Conflict Resolution |
Speaker: Jan Helsper, RN
Description: Conflict will always be present, both in workplace and in our personal lives. Conflict is not necessarily a bad thing as long as it is resolved appropriately. The outcome of a conflict very much depends on the participantŐs conflict resolution skills. A positive outcome can lead to an increased understanding and better working relationship between the people involved.
This workshop will assist the aide in understanding the five main conflict styles as well as recognizing and handling conflict. It will include tips on how to manage behaviors, apply problem-solving techniques and provide appropriate feedback.
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